We’re happy to help! If you cannot find the information you want, please stop by the Box Office or contact us at email@example.com or 317-334-4000.
Can I apply the costs of a museum visit toward the cost of a membership?
Yes! You can always apply the cost of your museum admission tickets to a membership. For a Basic Family or Grandparent membership, you can apply up to two adult tickets and one ticket per child (under 21), as long as all of the ticket holders are living in the same household. For either Plus 2 membership options, two additional admission tickets can be applied to cover the guests. Visitors have up to two weeks from their visit date to apply their tickets to a membership. Your membership begins on the date of your initial ticketed visit and ends one year from that date. To apply your tickets please contact our Call Center at 317-334-4000 for assistance.
I want to bring additional guests; do I get a discount on their admission?
Membership prices will remain at a flat rate, but members receive a 10% discount on admission tickets for their guests, which are subject to Plan-Ahead Pricing. To purchase these tickets online you will need your membership number (found on your membership card) to create an online account at childrensmuseum.org/account. The discounted rate will automatically apply to the amount shown in your cart (if you’re logged in with a valid membership). You can also make additional ticket purchases at the Box Office when you show your membership card, or call 317-334-4000.
How do I upgrade my membership level?
You can upgrade by visiting the Box Office or calling 317-334-4000.
How long is my membership active?
Your membership expires one year from the date of purchase, at the end of the month. Gift memberships start on the first visit and end one year later.
Can I visit the museum if I haven’t yet received my membership cards in the mail?
Whether you bought online, onsite, or by phone, your membership is active from the moment of purchase.
- If you purchase a membership online, you will receive a temporary membership card attached to your confirmation email. This pass can be scanned at entry gates.
- If you are an active member and do not yet have your membership card, all you need to do is stop by the Box Office with a valid photo ID. We will print you a temporary card that will be valid for 60 days.
What do I do if I lose my membership cards?
- If you have misplaced your membership card, call us at 317-334-4000 to have a new card sent to you or stop by the Box Office to have a temporary card printed for you for the day.
- If you have lost your donor-level membership cards, please contact 317-334-3215 to have your cards reprinted and mailed to you. In the meantime, stop by the Box Office to have a temporary pass printed.
Can a friend or relative use my +2 membership if I am not present?
One of the two primary cardholders must be present for guests to visit under your household’s membership. A photo ID is required at entry gates with your membership card.
How can I purchase a gift membership?
You can purchase a gift membership for family and friends at any time. Buy online, stop by the Box Office, or call us at 317-334-4000.
When can I renew my membership?
You can renew your membership within three months of expiration.
How do I update my contact information?
You can update your contact information by calling us at 317-334-4000.
How long does it take to receive my plastic membership cards?
You will receive your plastic membership cards about 3 or 4 weeks after enrolling. After purchasing your membership, you will get an email explaining how to create an online account and access your digital card.
What is the difference between a basic Family membership and a Grandparent membership?
Family memberships are recommended for two adults sharing the same household where all dependent children are under age 21. Grandparent memberships are recommended for two adults sharing the same household and all unmarried grandchildren under age 21.
What benefits do I receive for being a member?
Visit childrensmuseum.org/current-members for a list of benefits and savings. Special offers from community partners are announced in the weekly member enewsletter.
Are memberships refundable or exchangeable?
Refunds are determined based on length of time left on membership and remaining monetary value. A membership with at least six months before expiration can be considered for a refund or exchange. The refund amount will be calculated by the original purchase price minus the face value of any admissions used during the membership period. Most memberships pay for themselves after the second visit, making all subsequent visits free for members. Once the value of the membership is reached through admissions, there is no monetary value remaining and a refund or exchange cannot be processed.
When can I start using my donor member benefits?
You can start using your donor member benefits right away. Just show your membership card or temporary card at the Food Court or The Museum Store to receive your discounts.
What benefits do I receive for being a donor?
All donors get basic membership benefits plus stroller/wagon rental, a Food Court discount, a caregiver card, and invitations to Insider Tours. Additional benefits are based on donor level. Learn more at childrensmuseum.org/donate/leadership-donors.
How much of my donor membership is tax deductible?
At least $35 or more is tax deductible, starting at the Discovery Builder level. The tax deductible portion of your donor membership increases for higher donor levels, based on cost and benefits offered.
Can my nanny/babysitter bring my children to the museum without me?
Yes, nannies or babysitters may visit the museum without the named adult if you have a donor membership—and they are listed on the membership card or have a valid caregiver card. They will be asked to show their ID at entry gates. Caregivers may be changed up to one time per year, and they can bring one additional guest per visit when bringing the named children on the account. Call 317-334-4619 if you have questions or want to add a caregiver to your membership.
When do I receive my donor membership cards?
You will receive your donor membership cards within one week of purchase.
What levels of membership are eligible for Easy Pay?
Donor memberships are eligible including Discovery Builder, Explorer Club, Innovator Guild, and President’s Circle.
Do I have to wait until my final payment to begin using my donor membership?
You can start using your donor member benefits right away. Just show your membership card or temporary card at the food court or store to receive your discounts.
What if my card fails?
We will reach out to let you know your card failed. If you are unable to make the payment at that time, your membership and benefits will be cancelled immediately.
What happens if I cancel my membership before making my final payment?
There is a cancellation fee of $70 for terminating your membership prior to making a final payment. This charge is in addition to any amount already paid on your membership purchase.
When will my card be charged?
Your card will be charged on the 15th of every month. If you purchase your membership between days 1 and 14 of that month, you will not be charged until the following month.