**Will the museum extend my membership if it was impacted by closure due to COVID-19?
The museum requests your consideration of donating the missing months of membership back to the museum, to help ensure the museum has the necessary funds to continue to operate and maintain a world-class facility. Or you will be able to request an adjusted expiration date to restore the remaining balance impacted by the museum’s closure.
To request extension or donation, login to your membership account and select “Update Status: COVID-19 Impact”. If you have questions, please call Customer Service at 317-334-4000 or email firstname.lastname@example.org.
Can I apply the costs of a museum visit toward the cost of a membership?
Yes! You can always apply the cost of your museum admission tickets to a membership. For a basic Family or Grandparent membership, you can apply up to two adult tickets and one ticket per child (under 21), as long as all of the ticket holders are living in the same household. For either Plus 2 membership options, two additional admission tickets can be applied to cover the guests. Visitors have up to two weeks from their visit date to apply their tickets to a membership. Your membership begins on the date of your initial ticketed visit and ends one year from that date. To apply your tickets please contact our Call Center at 317-334-4000.
I want to bring additional guests; do I get a discount on their admission?
Membership prices will remain at a flat rate, but members receive a 10% discount on admission tickets for their guests, which are subject to Plan-Ahead Pricing. To purchase these tickets online you will need your membership number (found on your membership card) to create an online account at childrensmuseum.org/user/register. The discounted rate will automatically apply to the amount shown in your cart (if you’re logged in with a valid membership). You can also make additional ticket purchases at the Box Office when you show your membership card, or by calling Customer Service at 800-820-6214.
How do I upgrade?
You can upgrade your membership by contacting the Call Center at 317-334-4000 or by visiting the Box Office.
How long is my membership active?
Your membership expires one year from the date of purchase, at the end of the month.
I have not received my membership cards in the mail and I want to visit the museum, what can I do?
- Your membership is active from the moment of purchase, whether that is online, via the Call Center, or on-site.
- If you purchase a membership online, you will receive a temporary membership card attached to your confirmation email. This pass can be scanned directly at the entry gates.
- If you are an active member and do not yet have your membership card, all you need to do is stop by Member Services and show a valid photo ID. They will then print you a temporary card that will be valid for 60 days.
I lost my membership cards, what should I do?
- If you have misplaced your membership card, call us at 317-334-4000 to have a new card sent to you or stop by Member Services to have a temporary card printed for you for the day.
- If you have lost your donor-level membership cards, please contact 317-334-3215 to have your cards reprinted and mailed to you. In the meantime, stop by Member Services to have a temporary pass printed.
I have a Plus 2 membership; can a friend or relative use my membership if I am not present?
One of the two primary cardholders must be present in order for your guests to visit under the membership. A photo ID must always be shown at the entry gates along with your membership card.
How can I purchase a gift membership?
You can purchase a gift membership at any time for family or friends at the Box Office, by calling our Call Center at 317-334-4000, or by visiting childrensmuseum.org/shop/gift-certificates.
When can I renew my membership?
You can renew your membership up to three months before it expires.
How do I update my contact information?
You can update your contact information by calling our Call Center at 317-334-4000.
How long does it take to receive my membership cards?
You will receive your membership cards 3-4 weeks from enrolling.
What is the difference between a Family membership and a Grandparent membership?
Family memberships are recommended for two adults sharing the same household where all dependent children are under age 21. Grandparent memberships are recommended for two adults sharing the same household where all unmarried grandchildren are under age 21.
What benefits do I receive for being a member?
Visit childrensmuseum.org/current-members for benefits and special offers from community partners.
Are memberships refundable or exchangeable?
Refunds are determined based on length of time left on membership and remaining monetary value. A membership with at least six months before expiration can be considered for a refund or exchange. The refund amount will be calculated by the original purchase price minus the face value of any admissions used during the membership period. Most memberships pay for themselves by the second visit, making all subsquent unlimited visits free to the member family. Once the value of the membership is reached through admissions, there is no monetary value remaining and a refund or exchange cannot be processed.
When can I start using my donor member benefits?
You can start using your donor member benefits right away. Just show your membership card or temporary card at the food court, store, or coat check to receive your discounts.
What benefits do I receive for being a donor?
- Your benefits depend on your donor level. All donors get 10% off in the food court, free coat check, free stroller and wagon rentals, a discount in the museum store, and invites to donor-only events.
- Additional benefits are dependent on the donor level. Visit childrensmuseum.org/donate/leadership-donors for a full list.
How much of my donor membership is tax deductible?
At least $30 or more is tax deductible, starting at the Discovery Builder level. The tax deductible portion of your donor membership increases for higher donor levels, based on cost and benefits offered.
Can my nanny/babysitter bring my children to the museum without me?
Yes, nannies or babysitters may visit the museum without the named adult if you have a donor membership, as long as they are listed on the membership card or have a valid caregiver card. They will be asked to show their ID at the entry gates. Caregivers may be changed up to one time per year. Call 317-334-4619 if you have questions or to have a caregiver listed on your membership. Caregivers can bring one additional guest per visit when bringing the named children on the account.
When do I receive my donor membership cards?
You will receive your donor membership cards within one week of purchase.
What levels of membership are eligible for Easy Pay?
Eligible Levels include Discovery Builder, Explorer Club, Innovator, and President’s Circle.
Do I have to wait until my final payment to begin using my donor membership?
You can start using your donor member benefits right away. Just show your membership card or temporary card at the food court store, or coat check to receive your discounts.
What if my card fails?
We will reach out to you to let you know that your card failed. If you are unable to make the payment at that time your membership will be cancelled immediately, along with all membership benefits.
What happens if I cancel my membership before making my final payment?
There is a cancellation fee of $70 for terminating your membership prior to making a final payment. This charge is in addition to any amount already paid on your membership purchase.
When will my card be charged?
Your card will be charged on the 15th of every month. If you purchase your membership between days 1-14 of that month, you will not be charged until the following month.