Accessibility

We make every effort to maximize the museum and sports experience fun for everyone. For example, we have braille signage indicating floor levels, elevators, and restrooms, and service animals are welcome too! Check out more on our accessibility services below or call us at 317-334-4000 if you have further questions. 

Barrier-Free Access

Most areas of the museum and the sports experience are barrier free. There are only a handful of less accessible areas due to the historic nature or natural habitat of certain artifacts (like the tool car in All Aboard!). We do our best to give full access to our outstanding experiences. 

Designated Therapists or Caregivers

A complimentary admission ticket will be issued to a licensed care provider for visitors requiring medical assistance to visit. The care provider must provide an employee badge from a licensed facility and a matching photo ID. This complimentary ticket is available to the caregiver when the visitor and accompanying guests pay admission.

Emergency Red Phones and First Aid

Red phones are located throughout the museum for immediate access to museum security and first aid help. 

You can store your medical equipment or medications in the First Aid Room during your visit. You can also use this private space for administering medical treatment if needed. Stop by the Concierge Desk on Level 1 near the ramp for access to the room. 

Hearing Impaired Services

  • Assisted Listening Devices 
  • Available on a first-come, first-served basis for Lilly Theater
  • American Sign Language (ASL) Performances 
  • ASL interpreters are provided for select Lilly Theater performances
  • TDD Phone 
  • Hearing impaired customers calling from a TDD phone line can reach Customer Service at 317-920-2020

Mobility Impaired Services

  • Parking - Both the garage and Water Clock Lot have designated ADA parking spaces
  • Doors - Simply push the square blue button to open most doors automatically
  • Elevators - Every level of the museum has elevator access and a large ramp connects all five levels
  • Restrooms - Our most accessible restrooms are located in our Welcome Center, Sunburst Atrium, Lower Level, Level 2, and The Kohler Pavilion
  • Wheelchairs - Adult and youth wheelchairs are available at no charge in the Welcome Center
  • Wheelchair Seating - All Lilly Theater performances have wheelchair seating available
  • Carousel - Visitors in wheelchairs can easily ride our Carousel
  • Golf carts - Transportation to and from your vehicle by golf cart can be arranged
  • Tree of Sports - See out into the  expansive sports park by use of a chair lift

Sensory Stories and Maps

If you have a child with ASD or sensory issues, the museum would like to help prepare your child ahead of time for some of the sights and sounds they will experience. 

  • View our sensory stories to find areas that may be appealing or areas that may be over-stimulating or anxiety-producing (sports experience stories coming soon!)
  • Download a sensory map or pick one up once you arrive at the Entry Gates or Concierge Desk. Maps provide information about the layout of the museum and indicate areas that are sensory-heavy, as well as those that may be less stimulating. Symbols indicate if a particular area is loud, quiet, bright, etc (sports experience stories coming soon!)
  • Sets of fidget toy kits and noise-reducing headphones are available to check out from the Concierge Desk
  • If you need a quiet space at any time during your visit, you may contact a security staff member or the concierge

Get ready for a museum adventure of a lifetime! To better plan your visit ahead of time, contact our Customer Service Center at 317-334-4000. If you need assistance of any kind during your visit, simply ask a staff member for help or stop by the Concierge Desk on Level One.