Accessibility

General Accessibility Resources

Most areas of the museum and the sports experience are barrier free. There are only a handful of less accessible areas due to the historic nature or natural habitat of certain artifacts (like the tool car in All Aboard!). We do our best to give full access to our outstanding experiences. All levels of the museum are accessible by ramps and elevators.

A complimentary admission ticket will be issued to a licensed care provider for visitors requiring medical assistance to visit. The care provider must provide an employee badge from a licensed facility and a matching photo ID. This complimentary ticket is available to the caregiver when the visitor and accompanying guests present valid admission.

Service animals and service animals in training are welcome at the museum. According to the Americans with Disabilities Act (ADA), “service animal” means any dog individually trained to do work or perform tasks for the benefit of an individual with a disability. “Emotional support animals”, “comfort animals”, “companion animals”, and “therapy animals” that are not individually trained to do work or perform tasks for an individual with a disability are not considered service animals under the ADA and are not allowed on museum property.

The check in process for all animals takes place at the Entry Gate upon arrival. View the museum’s full animal policy.

Blue emergency phone boxes are located on each level. Push the button to autodial the museum’s security department for assistance with a medical or safety emergency.

• Assistive Listening Devices: Available on a first-come, first-served basis for Lilly Theater and the Schaefer Planetarium and Space Object Theater.
• American Sign Language (ASL) Performances: ASL interpreters are provided for select Lilly Theater performances.
• Requests for ASL interpreters should be received at least two weeks prior to a visit. If you have questions or would like to request an interpreter, please contact us at customerservice@childrensmuseum.org or 317-334-4000.
• Printed scripts are available for many gallery activities. If you would like a script to follow along and participate in an activity, please ask gallery staff.

• Parking—both the garage and Water Clock Lot have designated accessible parking spaces.
• Elevators—every level of the museum has elevator access and a large ramp connects all five levels.
• Restrooms—our most accessible restrooms are located in our Welcome Center, Sunburst Atrium, Lower Level, Level 2, Playscape®, and The Kohler Pavilion. A height-adjustable, adult-size changing table is located in one of the Family Restrooms in Dinosphere®.
• Wheelchairs—adult and youth wheelchairs are available at no charge in the Welcome Center. Sport wheelchairs are available in the Riley Children's Health Sports Legends Experience®.

• Wheelchair seating—all Lilly Theater performances have wheelchair seating available.
• Carousel—accommodations can be made for visitors with disabilities who wish to ride our Carousel. It is accessible for visitors who use wheelchairs.
• Golf carts—transportation to and from your vehicle by golf cart can be arranged.

You can store your medical equipment or medications in the First Aid Room during your visit. You can also use this private space for administering medical treatment if needed. Stop by the Concierge Desk on Level 1 near the ramp for access to the room.

• Dedicating staff and resources to accessibility
• Integrating accessibility practices throughout the museum and in all museum processes 
• Regularly auditing the accessibility of our website and acting on remediation needs and recommendations
• Partnering with industry-leading accessibility experts

• Facebook Accessibility Policy
• YouTube Accessibility Policy
• Instagram Accessibility Policy
• X Accessibility Policy
• LinkedIn Accessibility Policy
• Google Accessibility Statement