We want you to feel as comfortable as possible when booking your visit. Any tickets that have not been used can be exchanged for a future date within this calendar year. The full value of your ticket will be applied to the purchase price of a new ticket of equal or greater value. Simply select another date and pay the difference, if any. If you’re not ready to select a future date, you can hold onto your ticket and apply the value toward another admission ticket or a membership at any time through Dec. 31, 2020. To exchange your ticket, please call the museum’s Customer Service Center at 800-820-6214 or email firstname.lastname@example.org. We hope this allows you to continue planning for spring or summer break visits without concerns that your plans may change.
Ready for the extraordinary? We bet! Here are some general tips to make your trip a breeze.
Tip 1: Advance tickets are required for all visitors, including members and donors. online in advance. You will scan your ticket straight from your smartphone for quick, contactless entry! Wee!
Tip 2: Face masks are required for all visitors ages 2 and older (unless medically unable to wear a mask). Everyone is expected to follow social distancing requirements. Learn More
Tip 3: Stop by The Museum Store. It's filled to the brim with imagination-sparking items for families to experiment, explore, and discover together.
Tip 4: Museum rules: Youth under 18 must be accompanied by an adult at all times. The museum is weapon and smoke-free.
Tip 5: Carousel rides are $1, unless you’re a member, then they’re FREE!
Tip 6: Join the End-of-the-Day Parade with Rex! Meet at Level 4 at 4:45 p.m.!
Tip 7: WiFi is available during museum hours.
Tip 8: There are family restrooms throughout the museum, and there’s a private nursing area in PlayscapeⓇ on Level 3. They are open, even though Playscape is temporarily closed.
Tip 9: Lockers ($.75-1.25) and stroller rentals ($3-5) are available in the Welcome Center.
Tip 10: Wear play-ready shoes! Closed toe shoes are recommended for the sports experience and are required for both racing experiences.
Tip 11: Dress for the weather. Make the most of the outdoors by planning for the elements. Pack your rain jacket or sun hat, sunscreen, and refillable water bottle (no glass, please), and come ready for fun!
Tip 12: Keep your ticket! A General Admission ticket gives you access to both the Riley Sports Legends ExperienceⓇ and the museum's five floors of fun! So hold onto your ticket so you can move throughout the entire museum complex.
Tip 13: Explore the Riley Sports Legends ExperienceⓇ. You can enter the sports experience at the bottom of the Welcome Center ramp. Just turn left!
Tip 14: We can’t say it enough—parking is FREE! You can park in our garage or additional surface lots on Illinois street. Directions
Tip 15: Still have questions? Ask our Concierge! Stop by the desk on Level 1.