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Access Pass Frequently Asked Questions (FAQs)


How much is the Access Pass?
Signing up for the Access Pass is free. Access Pass cardholders receive admission at any partner institution for $2 per family member per visit, for up to two adults and dependent youth under 21 years old living in the household.

Where can I visit with the Access Pass?
Currently, 12 partner museums and cultural attractions participate in the Access Pass Program: Conner Prairie Interactive History Park, Eiteljorg Museum of American Indians and Western Art, Indiana Historical Society, Indiana Repertory Theatre, Indiana State Museum & Historic Sites, Indianapolis Motor Speedway Museum, The NCAA Hall of Champions, Newfields, Rhythm! Discovery Center, Terre Haute's Children's Museum, The Children's Museum of Indianapolis, and WonderLab Museum in Bloomington.

If I have questions about the Access Pass, who can I contact?
Call 1-317-334-400, Monday – Sunday, 10 a.m. – 5 p.m., for any questions regarding the Access Pass Program.


Who qualifies for the Access Pass Program?
Any Indiana resident (child or adult) who is actively enrolled in Hoosier Healthwise Insurance, Supplemental Nutrition Assistance Program (SNAP) and/or Temporary Assistance for Needy Families (TANF).

If I have Medicaid, is that the same thing as Hoosier Healthwise?
There are many different categories of Medicaid. The only form of Medicaid that we accept for the Access Pass program is Hoosier Healthwise. If you have another form of Medicaid, please note that we don’t accept it at this time.

What about Medicare?
No, Medicare is not one of the accepted qualifications for the Access Pass program at this time.

My child is the one receiving benefits. Can we still apply for the Access Pass Program?
Yes, any Indiana resident (adult or child) who receives any of the following benefits—Hoosier Healthwise Insurance, Supplemental Nutrition Assistance Program (SNAP) and/or Temporary Assistance for Needy Families (TANF)—is eligible for the Access Pass program.

Do I have to have kids in my household to apply for the Access Pass Program?
No, any resident of Indiana who is enrolled in the participating state assistance programs can apply and use the Access Pass.


How do I apply for the Access Pass?
Access Pass enrollment is available online through the Access Pass website (www.childrensmuseum.org/access-pass). You can also apply in person at any partner institution (except for the Indiana Repertory Theater and the Indianapolis Motor Speedway Museum).

What do I need to apply for the Access Pass Program?
You need two things:

  1. A copy of your Recertification Letter issued by Indiana Family and Social Services Administration (FSSA) (www.ifcem.com) that shows you are currently receiving one or more of the qualified program services—Hoosier Healthwise Insurance, Supplemental Nutrition Assistance Program (SNAP) and/or Temporary Assistance for Needy Families (TANF). The letter must be issued in the primary adult cardholder’s name.
  2. Indiana state-issued photo ID card—either a driver’s license or state identification card. The name on the photo ID must match an adult name on the recertification letter. Employee or student IDs and out-of-state IDs are not accepted.

When applying in-person, bring the above listed items with you. If you apply online, upload the required documents when prompted during the application process. The online system accepts document and photo file formats, such as jpg and pdf files.

Where do I find my recertification letter?
Verification of benefits can be accessed from the Indiana Family Social Services Administration (FSSA) Benefits Portal (www.ifcem.com). Visit the Access Pass website for a step-by-step guide on how to obtain your verification of benefits. You can also see examples of the recertification letter online at the Access Pass website.

Where can I find the Access Pass application?
If you apply online, you’ll fill out the application electronically. You can also download the application (in both English and Spanish) from the Access Pass website (www.childrensmuseum.org/access-pass) and most partners have printed copies at their box office/front desk.

How long does it take to receive my card after I apply online? In person?
Online enrollment takes 5 to 7 business days for approval. In-person enrollment is immediate and you’ll receive a temporary card that day to use until your membership is entered into the system and your program card is mailed to you.

Where do I go at each location to enroll in the Access Pass Program?
You can visit the box office, guest services desk or membership services area at any of the partners, except for Indiana Repertory Theatre and Indianapolis Motor Speedway Museum.

Using the Access Pass

What does the Access Pass cover?
The Access Pass offers $2 admission. Some partners offer additional benefits for Access Pass members, such as discounts in the food court, free or validated parking, and discounts on special programs. Visit the Access Pass website (www.childrensmuseum.org/access-pass) for more information on what is and isn’t included with Access Pass admission.

How do I use my Access Pass?
Simply show your Access Pass card to the front desk/box office staff along with your Indiana state-issued photo I.D. to receive $2 admission per visit. You do not have to show any other proof of eligibility after you enroll and receive your card.

I have relatives/friends coming in from out of town, can we bring them as guests and get the Access Pass discount?
No. Your guests will have to pay full price. I can’t always bring my children to these Access Pass venues.

Can someone else (such as a relative or friend) bring my children and use the Access Pass card?
At least one named adult cardholder must be present for any visit and present their Access Pass card and Indiana state-issued photo ID at the box office/front desk to receive the $2 admission price.

Do you have a digital card available?
Yes, when you apply online, you’ll receive a digital card you can use for admission. If you applied in person, you can create an online account on the Children’s Museum of Indianapolis website (www.childrensmuseum.org/account/access) to get a digital card. You can use either your digital or printed card for admission.

Does each partner institution have its own card?
No, the Access Pass card is the same for each partner.

How do I find out more information about what partner institutions offer?
Visit the Access Pass website for links to each partner’s website. You can also sign up for the monthly Access Pass e-newsletter via the Access Pass website (www.childrensmuseum.org/access-pass).

When does my Access Pass expire?
The Access Pass is good for a year from the time of enrollment. Renewal notices will be sent when it’s time to renew your Access Pass.