Mask Policy Update: Masks are required indoors for all visitors ages 2 and older.
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FAQ

Health and Safety

What is your mask policy?

Effective Sept. 8, 2021:Your health and safety are our top priority. Throughout the pandemic we have closely and consistently followed the recommendations, data, and research provided by the CDC, local and state health departments, and our scientific advisory panel consisting of leading medical and public health officials. Due to the rapid increase in COVID cases in Indiana, the stress on our local medical resources and staff, and the challenges schools face to continue in-person education, we have updated our mask policy:

Face masks that cover the nose and mouth are required indoors for all visitors ages 2 and older, regardless of vaccination status. Masks are not required in the outdoor areas of the Riley Children’s Health Sports Legends Experience®. Visitors who do not comply will be asked to leave and refunds will not be issued for already scanned tickets.

We will continue to monitor the situation, consult with our team of experts, and re-evaluate as necessary.

Check out our blog for tips on how to help your child wear a mask.

Can I wear a bandana instead of a mask?
Yes, if the bandana covers both your nose and mouth it is fine.

What if I am unable to wear a mask?
Our medical advisory committee strongly recommends that everyone ages 2 and over wear a mask or face covering for the safety of our staff, volunteers, and other visitors. People who have trouble breathing or are otherwise unable to remove a face covering without help, may use a face shield in place of a mask. Face shields are available to purchase for $2 at the Box Office. We will not allow medical exceptions for children.

Will you be taking temperatures?
The museum reserves the right to take the temperature of anyone entering museum property, and deny access to those with a temperature of 100.4 degrees Fahrenheit or with other COVID-19 symptoms, but in general, will not take the temperature of most people visiting the museum. 

How are you enforcing social distancing?
The museum is taking numerous measures to create an environment conducive to social distancing, including:

  • Limiting the number of people who can visit the museum to no more than 50% of maximum building capacity.
  • Adding social distancing markers and reminders in all areas.
  • Limiting the capacity of visitors within each exhibit and experience
  • Increasing spacing between exhibit components.
  • Changing all queuing to be linear (lines will not snake back and forth). Lines will be monitored by staff.
  • Limiting elevator use to one household grouping at a time.

What cleaning procedures have you implemented?
Prior to reopening the museum, GSF (an outside cleaning company) worked alongside our cleaning staff to clean and disinfect the museum from top to bottom, including carpets, walls, railings, restrooms, and exhibit components.

The museum has positioned more than 100 stations of hand sanitizer and sanitizing wipes throughout the galleries and campus so that visitors can clean and sanitize their hands and touchable surfaces to their level of comfort.

The museum is thoroughly cleaned multiple times throughout each day.

Restrooms will be cleaned and sanitized approximately every hour, in general.

What cleaning product do you use?

The museum uses Oxivir and Virex as its primary disinfectants, both of which are EPA-approved for surface disinfection of SARS-CoV-2, the coronavirus that causes COVID-19.

The museum also offers more than 100 stations of sanitizing wipes and hand sanitizer for visitor use.

Per Executive Order 20-26, here are the safeguards we have in place. 

Food, Beverages, and Shopping

Can I still buy food in the Food Court? 
Yes, the Food Court is open and ready to serve you. Please note:

  • Please use a credit or debit card for payment.
  • Staff members will assist visitors with coffee. For health and safety reasons, customers will not be able to self-serve.
  • Condiments and utensils will be individually packaged.
  • The seating capacity of the Food Court has been reduced to allow spacing of tables for social distancing.

Can I bring food for my family rather than purchase it at the museum? 
Yes, you are welcome to bring your own food. Note that eating food and consuming beverages is only allowed in the Food Court. Food should be stored in your car or locker until you are ready to consume it.

Is drinking water available? 
Yes, the museum’s bottle refill stations are open for use. They are cleaned and sanitized frequently. Please bring your own water bottle. The museum's water fountains are turned off.

What changes have been made to The Museum Store? 
The Children’s Museum Store follows the best practices and protocols of the museum, including:

  • The Museum Store has been rearranged to allow for appropriate social distancing.
  • Floor markings and signage to direct shoppers and staff.
  • The Museum Store follows capacity guidelines established by the museum.
  • High-touch areas throughout the store are cleaned frequently. Toys and other products are regularly disinfected on the floor and in the storeroom.
  • The Museum Store will limit the number of products on display. Additional products will remain in the storeroom for staff to bring out to shoppers.
  • The Museum Store will continue to gift wrap purchased items upon request.

The Experience

Have the museum’s exhibits been adapted to create a more low-touch experience? 
Most of our exhibits are back to pre-COVID operations. Dinosphere® is closed through March 2022 for renovation. You can learn more about each exhibit here.

Are any museum exhibits closed? 
All of our exhibits are open with the exception of The Power of Children: Making a Difference®, which reopens Sept. 18, 2021, and Dinosphere®, which is closed for renovation through March 2022.

Is anything else closed or have any exhibit elements been removed?
Most of our exhibits are back to pre-COVID operations. The only elements still closed or removed include:

  • Viewing Bench in Fireworks of Glass
  • Music Studio in Playscape®
  • Dig Pit in Treasures of the Earth
  • Costumes

Ticketing Information

Why does everyone, including museum members and Access Pass holders, need advance reservations/tickets to visit?
Advance tickets are encouraged. For public health and safety, and to comply with city and state guidelines, the museum is currently limiting admission to less than 50% of pre-COVID capacity. To monitor capacity and assure entry to all who want to visit, the museum is making tickets available by advance reservation to visitors, members, and Access Pass holders.

Do I need to make a reservation for my child under age 2?
No. Children under 2 do not need a ticket at this time.

Are the tickets for entry at a specific time?
No. Tickets are for entry on a specific date but are good for the entire day, so that you may arrive and leave when you wish.

How do I purchase/reserve a ticket?
If you are a museum member or Access Pass holder, please log in to your account, then follow the steps below. (For information on how to log in to your account, see Special Information for Members and/or Special Information for Access Pass holders.)

General admission visitors do not need to log in and can move directly to step 1.

  1. Visit the Buy Tickets page.
  2. Click on the day you wish to visit.
  3. Choose your tickets. Remember to reserve tickets for everyone in your party, including members and Access Pass holders.
  4. Click “Continue” and check out.

Popular dates, such as weekends, are expected to sell out. Sold-out dates will be indicated on the calendar. Prefer to talk to a person? Tickets can be reserved by phone daily between 9 a.m. and 5 p.m. by calling 317-334-4000. Tickets reserved online will be available electronically for a no-contact entry experience. Tickets reserved by phone will be physical tickets held for pick-up at Will Call.

How far in advance do I need to purchase tickets in order to save money?
General admission tickets will always cost more on the day of a visit, so buying at least a day in advance will always save you money. Typically, the further ahead you buy a ticket, the more you’ll save. You can save up to 25% by purchasing at least two weeks in advance.

Are there procedures in place for contactless entry to the museum?
Yes, the museum has revised the entry procedure to allow contactless entry. General admission visitors, museum members, and Access Pass holders scan their own tickets at the entry gates. Members and Access Pass holders must also present their photo ID to entry gate monitors through a clear, protective plexiglass screen.

How do I access my electronic tickets?

  1. Visit childrensmuseum.org/account.
  2. Log in using the email and password set up during your order. If you’ve forgotten your password, follow the password recovery steps.
  3. Click Order History and then View Details to your access tickets. Note: A ticket will not display for youths under age 2 included in your order.
  4. Proceed to the Entry Gate and scan the barcode for each ticket.
  5. Please have your photo ID available for Membership or Access Pass tickets.

I need another ticket but the date is sold out.
Please contact our Customer Service Center at 317-334-4000 anytime between 9 a.m. and 5 p.m. daily for assistance.

If I am sick and cannot come to the museum do I get a refund?
We understand that plans change. Tickets can be exchanged one time only as long as you request the exchange prior to 5 p.m. on the date printed on your ticket. The full value of your ticket will be applied to the purchase price of a new ticket of equal or greater value. If you choose to visit on a date that costs less, no refund will be given. To exchange your ticket, please call the museum’s Customer Service Center at 1-800-820-6214 or email customerservice@childrensmuseum.org.

Special Information for Museum Members

Are memberships refundable or exchangeable?
Refunds are determined based on length of time left on membership and remaining monetary value. A membership with at least six months before expiration can be considered for a refund or exchange. The refund amount will be calculated by the original purchase price minus the face value of any admissions used during the membership period. Most memberships pay for themselves by the second visit, making all subsquent unlimited visits free to the member family. Once the value of the membership is reached through admissions, there is no monetary value remaining and a refund or exchange cannot be processed.

Do I need to reserve a ticket even if I’m a museum member?
In order to maintain safe building occupancy, members are encouraged to reserve a ticket for each person in your group for the day you want to visit.

How do members reserve tickets?
To reserve tickets you must first log in to your member account. All current members that have an email address already have an online account that can be found by clicking on the person icon in the upper right corner of www.childrensmuseum.org.

If you’ve never logged in or cannot remember your password, enter the email address at which you receive weekly Member eNews and then click Forgot Password. Check your spam filter/junk emails if you don’t see the password reset email. Please do not create a new account with a new email address, as it will not contain your membership information and will not allow you to reserve members-only tickets.

When you are logged in correctly, you will see your current membership information in your profile. If your membership is not current, you will need to renew and complete the membership transaction prior to reserving your tickets. Struggling to get logged in? Give us a call anytime daily between 9 a.m. and 5 p.m. at 317-334-4000. Tickets reserved online will be available electronically for a no-contact entry experience. Tickets reserved by phone will be physical tickets held for pick-up at Will Call.

Once you are logged in, follow these steps:

  1. Visit the Buy Tickets page.
  2. Click on the day you wish to visit.
  3. Choose your tickets.
  4. Remember to reserve tickets for everyone in your party. Note: children under 2 will not be issued a ticket, but must be included in your party’s total reservation count to help monitor visitor capacity.
  5. Click “Continue” and check out.

How many tickets can I reserve as a member?
Your membership covers free admission for up to two named adults listed on your account and the dependent children under 21 living in the household. If you have a Plus Two or donor-level membership, you are allowed two free guests per visit. The online reservation system will limit your reservation to the number of people listed on your membership account. If you need to update the family members on your account, please call us at 317-334-4000 for assistance.

Special Information for Access Pass holders

How do Access Pass holders reserve tickets?
To reserve tickets you must first log in to your Access Pass account. All current Access Pass holders with an email address already have an online account that can be found by clicking on the person icon in the upper right corner of www.childrensmuseum.org.

If you’ve never logged in or cannot remember your password, enter the email address at which you receive emails from The Children's Museum and then click Forgot Password. Check your spam filter/junk emails if you don’t see the password reset email. Please do not create a new account with a new email address, as it will not contain your pass information and will not allow you to reserve tickets at your discounted price.

When you are logged in correctly, you will see your current Access Pass information in your profile. If your Access Pass is not current, you will need to re-enroll by uploading a copy of your most recent eligibility letter from a qualifying program as well as your photo ID. The renewal process can take up to five days to be approved online.

Planning a visit sooner or still struggling to log-in? Give us a call anytime daily between 9 a.m. and 5 p.m. at 317-334-4000 and we will be happy to assist you.

Once you are logged in, follow these steps:

  1. Visit the Buy Tickets page.
  2. Click on the day you wish to visit.
  3. Choose your tickets. Remember to reserve tickets for everyone in your party. Children under 2 do not need a ticket.
  4. Click “Continue” and check out.

How many tickets can I reserve at the Access Pass discount?
Your Access Pass allows discounted admission for up to two named adults listed on your account and the dependent children under 21 living in the household. The online reservation system will limit your reservation to the number of people listed on your Access Pass account. If you need to update the family members on your account, please call us at 317-334-4000 for account assistance.

I need another ticket but the date is sold out.
Please contact our Customer Service Center at 317-334-4000 for assistance.